Returns and Refunds

Returns and refunds

We want you to love your Fragrance Kingdom purchase. If you change your mind, you can cancel your order and return it within 14 days of the day you receive it, without giving a reason.

How to return an item

• Email Info@fragrancekingdom.com within 14 days of receiving your order, with your order number, to tell us you wish to return it.
• Send the item back to us within 14 days of telling us. Unless the item is faulty or we sent the wrong item, you pay the cost of returning it. We recommend a tracked service, as you are responsible for the parcel until it reaches us.

Condition of returns

Fragrances must be unused, unopened and in their original sealed packaging. For hygiene and health protection reasons, we cannot accept returns once the seal has been broken, unless the item is faulty.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or not as described, contact us as soon as possible with your order number and photos. You have legal rights under the Consumer Rights Act 2022, and we will repair, replace or refund as the law requires, including the cost of returning the item.

Refunds

We will refund you within 14 days of receiving the returned item or proof that you have sent it back. Refunds go to the original payment method and include the standard delivery charge you paid.

Contact

Fragrance Kingdom, 27 Henry Street, Dublin 1, D01 DA03, Ireland. Email Info@fragrancekingdom.com.